Sistem Ticketing & Customer Support
Urus aduan dan request customer dengan sistem ticketing professional. Track response time dan resolution rate.
Kelebihan Support Ticketing System
- Ticket generation - setiap aduan dapat unique reference number.
- Auto assignment - ticket auto assign ke support agent berdasarkan kategori.
- SLA tracking - monitor response time dan resolution time.
- Knowledge base - FAQ dan artikel untuk customer self-service.
- Customer portal - customer boleh track status ticket mereka.
- Internal notes - agent boleh discuss dalam ticket sebelum reply customer.
- Report - track performance agent, common issues, dan customer satisfaction.
Sesuai Untuk:
- Technical support team
- Property management
- ISP dan telecommunication
- E-commerce customer service
- Bank dan financial institution
- Facility management
Multi-channel
Ticket boleh datang dari email, WhatsApp, atau form di website. Semua central dalam satu system.
Call atau WhatsApp sekarang untuk consultation percuma: +60132458028
